We guarantee 100% Customer Satisfaction!
A) If for any reason you are not completely satisfied with our mirrors, return it to us undamaged in the original carton within 30 days*, and we will refund your money less a $25.00 re-stocking and handling charge.
B) If a customer receives one of our products damaged, please notify us by E-Mail: sales@glassandmirrors.com. The replacement product will be ordered instantly and shipment will be expedited at no additional charge. Please hold on to the damaged product and packaging until advised by Decorative Reflections of further action.
*Customer is liable for return shipping charges in this case.
Due to our packaging and customer service, we have a very high success rate with our customers receiving their products in excellent condition. We insure all packages against breakage or damage and guarantee customer satisfaction!
Here is an e-mail which reflects our guaranteed customer satisfaction:
Today I received the replacement frame and mirror for the one that was
initially broken during shipment. The frame and mirror were both in
excellent condition. We have installed them on the legs and are very
satisfied with the results.
We would like to thank you for the professional way in which the broken
items were replaced as well as the timely fashion in which it was done.
It was a pleasure doing business with you and should the occasion arise,
we wouldn't hesitate to use your company again.
Sincerely,
Richard K. Kunkel(Mr. Kunkel order a cheval mirror and the glass was broken)
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